Refund & Cancellation Policy

Clear, fair, and transparent guidelines regarding appointment cancellations and pharmacy returns.

Last Updated: June 16, 2026

At **Dr. Deepika's Clinic**, we strive to provide the best healthcare and shopping experience. We understand that plans can change or issues may arise with physical orders. Please read our specific cancellation and refund rules for both consultations and pharmacy products carefully.

01 Doctor Appointment Cancellations

Eligible for Refund

Cancellations made at least 24 hours prior to the scheduled consultation time are eligible for a full refund or free rescheduling.

Non-Refundable

Same-day cancellations, "no-shows," or joining the online consultation more than 15 minutes late will not be refunded.

02 Pharmacy Order Cancellations

If you need to cancel an order placed on our online store:

Before Dispatch: You may cancel your order at any time before it has been shipped for a full refund.
After Dispatch: Once the product has left our facility, the order cannot be cancelled. You will need to wait for delivery and follow the returns process (if eligible).
Rx Verification Failure: If you place an order for a prescription drug and fail to upload a valid prescription within 24 hours, the order will be auto-cancelled and fully refunded.

03 Returns of Physical Products

Due to the sensitive nature of healthcare products and medicines, returns are strictly regulated:

Non-Returnable Items: Open or used medicines, unsealed bottles, injections, temperature-sensitive items, and personalized nutritional plans cannot be returned under any circumstances.

We only accept returns within 3 days of delivery if:

The product delivered is physically damaged in transit.
The product is past its expiry date upon delivery.
You received an incorrect item that does not match your invoice.

Note: To process a return for damaged/incorrect items, an unboxing video or clear photographic evidence is mandatory.

04 Refund Processing Timeline

Payment gateways and banks require time to process reversals. Please note the following timelines:

5 to 7 Business Days

Once a refund is approved by our team, the amount will be credited back to your original mode of payment (Credit Card, UPI, Net Banking, etc.) within 5-7 working days.

Request a Cancellation / Refund

To request an appointment reschedule, order cancellation, or report a damaged product, please contact us immediately:

Email Requests

refunds@drdeepika.com

Call Support

+91-XXXXXXXXXX